Customer retention technologies
Contact center solutions
We provide the technological background, thus the quality customer experience comes first: installation, development and full support of call and contact centers.
Increase efficiency
Automation, resource optimization and analytics
Customer satisfaction
More efficient access and future-proof technologies at the service of your customers
Toolkit for successful customer services
Our solutions are simultaneously serving your customers and your company's employees: the basis for increasing customer satisfaction is a motivated and prepared workforce.
Take your business to the next level
Enjoy the benefits of modern technology. You can trust our professionalism, we provide, develop and support all-round ICT solutions for your company.
Contact us
We respond to your inquiry in 1 workday >>
Contact center in the cloud:
Avaya OneCloud
Cloud is more than a storage: it's a toolbox providing a comprehensive solution to all customer service challenges. You can access anything from the cloud, we provide an easily scalable solution, which ensures the growth of your company.
More efficient agents
Relief, motivation, sense of achievement: all three factors are essential for effective work and we provide technological support for all three.
More satisfied customers
Customer expectations are high, but you can exceed them with your company from the Cloud: experience-based omnichannel contact center supported by AI and automations.
More effective customer service
We give room for growth: we provide a scalable solution with unique system integrations and home office setup.
Workforce optimization
We can only increase customer satisfaction in the long term with motivated and well-prepared contact center agents. For this we provide all the technological conditions, thus your employees can get the most out of themselves.
More efficient automated work in everyday life
Long-term competitiveness for your company
Market-leading vendors
We fine-tune the solutions of our partners AVAYA, NICE and PhiDivisio to the needs of your company: as a prominent manufacturing partner we implement all individual requests.
Future-proof technology
We provide a resource management supported by AI and automation.
Extended functionality
Resource optimizer with regular, extended functionality: shift schedule, data traffic forecast, break controller and knowledge matrix.
Voice related
solutions
Voice recording, quality assurance
Voice recording, quality assurance
What we can measure, we can improve as well: it relates also to customer relations. Tracking and recording conversations is essential to get an accurate picture of areas to be improved and increase customer satisfaction.
Complete solution
Voice recording, storage and archiving for full legal compliance and maximum efficiency.
Quality comes first
Real-time tracking, omnichannel support to reach your customers at every moment, on every channel.
Voice analytics and quality assurance
Voice analytics and quality assurance
Voice and data analysis platform with advanced intelligence-based solutions. The system processes and analyzes digitally stored audio data so as other data coming from the systems used by customer. It ensures continuous and controlled development and high-quality customer management.
Market leader vendors
As a partner of Avaya, NICE and Xdroid VoiceAnalytics we work with cutting-edge technologies.
Quality comes first
Increasing customer satisfaction and motivation your agents at the same time.
Voice-based technologies (TTS, ASR, identification)
Hang alapú technológiák: TTS, ASR, hangazonosítás
Efficiency increase for employees, security for company data, experience for customers: using our voice-based technology, you can easily keep up with changing customer needs. Market-leading manufacturers, solid expertise, future-proof technologies.
Security and
voice recognition
Effective fraud prevention, voice biometrics and behavior-based call identification.
Automated and AI-driven customer management
Improve agent efficiency and maximize customer satisfaction.
Voice recording, quality assurance
Voice analytics and quality assurance
Voice-based technologies (TTS, ASR, identification)
Voice recording, quality assurance
What we can measure, we can improve as well: it relates also to customer relations. Tracking and recording conversations is essential to get an accurate picture of areas to be improved and increase customer satisfaction.
Complete solution
Voice recording, storage and archiving for full legal compliance and maximum efficiency.
Quality comes first
Real-time tracking, omnichannel support to reach your customers at every moment, on every channel.
Voice analytics and quality assurance
Voice and data analysis platform with advanced intelligence-based solutions. The system processes and analyzes digitally stored audio data so as other data coming from the systems used by customer. It ensures continuous and controlled development and high-quality customer management.
Market leader vendors
As a partner of Avaya, NICE and Xdroid VoiceAnalytics we work with cutting-edge technologies.
Quality comes first
Increasing customer satisfaction and motivation your agents at the same time.
Voice-based technologies: TTS, ASR,
voice recognition
Efficiency increase for employees, security for company data, experience for customers: using our voice-based technology, you can easily keep up with changing customer needs. Market-leading manufacturers, solid expertise, future-proof technologies.
Security and
voice recognition
Effective fraud prevention, voice biometrics and behavior-based call identification.
Automated and AI-driven customer management
Improve agent efficiency and maximize customer satisfaction.
Take your business communication to the next level
The quality of communication affects the entire operation of your company:
we ensure solid foundations
Campaign management
Reach your customers on their most prefered communication channel: we also provide the opportunity to run automatic and multimedia campaigns, so that you can meet the challenge of complex inquiries, resource management and changing customer needs.
Customer management strategies and campaign types
Automation, analytics and data visualization
User-friendly work interface and system integration
Agent environment
Agent desktop
Agent desktop
Everything is available on a transparent administrative agent interface. Monitoring of voice and webchat channels, agent status and group management, built-in predefined real-time wallboards and the customizable display help transparency and efficient work.
User friendly
Transparent dashboards and data visualization, easy to use.
Real time view
Administrative timeline, real-time wall boards: the nexus of the present helps with the strategy of the future.
Agent work environment
Agent work environment:
hangelfedés
External sounds infiltrating customer conversations can negatively affect both the customer's understanding and the associate's work. White noise masks and overlaps the sounds of the environment, thus ensuring quality and undisturbed communication.
Increase efficiency
Increase your administrative performance with sound masking: white noise solution for maximum efficiency!
Security
Protect your private conversations and your confidential business information and comply with legal requirements!
Agent desktop
Agent work environment
Agent desktop
Everything is available on a transparent administrative agent interface. Monitoring of voice and webchat channels, agent status and group management, built-in predefined real-time wallboards and the customizable display help transparency and efficient work.
User friendly
Transparent dashboards and data visualization, easy to use.
Real time view
Administrative timeline, real-time wall boards: the nexus of the present helps with the strategy of the future.
Agent work environment:
hangelfedés
External sounds infiltrating customer conversations can negatively affect both the customer's understanding and the associate's work. White noise masks and overlaps the sounds of the environment, thus ensuring quality and undisturbed communication.
Increase efficiency
Increase your administrative performance with sound masking: white noise solution for maximum efficiency!
Security
Protect your private conversations and your confidential business information and comply with legal requirements!
Competitive advantage
We work together with market leader vendors with special partner certificates. Our experienced developer team and engineers realize any kind of customer request.
Customizable appearance
Automated report creation and sending
Reports and analytics
We can fine-tune the reporting functions completely to your company's needs: modern appearance with your own company logo and color scheme, customizable reports. Predefined templates are also available, automated report creation and automation sending by email can be solved as well.
Future-proof expertise for changing needs
Unique developments and integration
We plan for long term with our customers, we know it from experience that here are no template solutions, in addition to the functionality of boxed products, unique ideas can also come up.
By having reliable expert knowledge and quick availability we respond to the changing needs of your company and customers: unique developments, system integrations for long-term competitiveness.
