We measure to improve
Voice recording and quality assurance
What is measured, can be improved.
Recording and analyzing customer calls and monitoring the work of customer service agents are crucial for identifying and improving areas that need improvement.
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Quality comes first
The quality assurance of voice recording and customer service workflows is essential for the efficient operation of customer services: it supports to comply with regulations, reveals business contexts, and enhances the level of customer communication.
Avaya Workforce Engagement:
Complete solution
Customer expectations are continuously growing, reach them through their most ideal channel: omnichannel communication for an outstanding customer experience.
magNETofon:
Flexible voice recording
The well-prepared workforce is the basis of customer satisfaction: automated workflows, knowledge-based call distribution and complex analytics support your agents.
NICE AIR & Engage:
Quality across all channels
We give room for growth: providing a scalable solution with seamless system integration and remote work solutions.
Take your business to the next level
Enjoy the benefits of modern technology. You can trust our professionalism, we provide, develop and support all-round ICT solutions for your company.
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Avaya Workforce Engagement:
Comprehensive solution
The Avaya Workforce Engagement system provides a comprehensive solution to the challenges of voice recording and quality assurance: it tracks every customer interactions,records and stores not only the voice but also the screen recordings and is excellent for performance management. The recorded communication and cutting-edge functionality help you with by supervisors using forms and scoring, and the evaluation can be fed back to the administrator.Additionally, e-learning and coaching functionalities help with not only identifing areas for improvementbut also and cutting-edge functionality help you with developing them in the most effective way with your company.
Voice and screen recording
You can track every customer interaction and also collect immediate customer feedback with quick and dynamic surveys.
Cutting edge technology
From data to information: uncover business contexts and identify areas for improvement.
Performance management
What is measured, can be improved as well: performance management with coaching and e-learning functionalities.
Scalable voice recording:
Up to 200 channels can be recorded on a single device
Up to 200 channels can be recorded on a single device
Voice recording at the customer service desk, for IP-based wired and mobile communication
MagNETofon product:
flexible voice recording
The system developed by Bravonet is an excellent solution for recording VoIP communications, it can be can be flexibly expanded and easily integrated into 3rd party systems, above all it requires minimal maintenance.
In addition to recording, it also offers several archiving solutions to meet all customer needs.
Automatic archiving and system monitoring
Competitive advantage
We work together with market leader vendors with special partner certificates. Our experienced developer team and engineers realize any kind of customer request.
NICE AIR & Engage:
Quality across all channels
The NICE AIR & Engage solution enables omnichannel recording to ensure impeccable quality across all communication channels: future-proof technology and real-time data analysis help with creating value from every customer interaction and continuously improve customer communication.
Real-time analytics
Decision support quick and efficiently across all channels: future-proof technology at your company's service.
Simple integration
Recording services can be seamlessly integrated into business processes and are compatible with various contact center infrastructures.
GDPR compliance
With the Compliance Center solution linked to the Engage platform you can quickly and easily meet regulatory requirements.
Make your customer service more successful!
Voice recording and quality assurance solutions: incrise the standard of customer communication
