We bring your customers closer
Campaign management
Reach your customers through their ideal communication channel: automated inquiries and complex campaign strategies by using Bravonet's own campaign management system.
The shortest way to your customers:
KaLLER, developed by Bravonet
The basis of an effective customer management strategy is two-way communication, our campaign management system helps with this. Thereby your company can be successful not only in managing customer inquiries, but also in reaching customers.
Strategy
Within the system, campaign types determine the handling of incoming and outgoing inquiries.
Resource optimization
By processing the data assigned to the campaign, the system handles inquiries automatically, even during peak periods.
System integration
Data sources from ERP/CRM systems can be integrated, on the basis of them we fine-tune the operation of the campaigns.
Campaign strategies
Within the system, campaign types determine the handling of incoming and outgoing inquiries. We provide opportunity to run both automated and multimedia campaigns, enabling your company to meet complex inquiries, resource management challenges, and changing customer needs.
Bulk call Initiation
Available statistical data and resources (agents) form the basis of over-calling strategies (prediction), ensuring maximum efficiency.
Handling complex inquiries
For campaigns that require preparation, agents automatically receive the details of the next inquiry to handle.
Reports and Monitoring
It is possible to query various reports via the administrator interface. These can be summary reports reflecting the current state of the system or even for a given time interval.
Resource optimization
The system automatically handles inquiries based on the campaign-assigned data, and manages inquiries also during peak times by relieving the agents.
Resource optimization includes callback management, agent reassignment, and automated campaign management.
Notifications and message handling
The contact can be notified via SMS or e-mail before or after the call, based on the notification rules configured in the contact list.
Callback management
Beyond usual campaign functions, there is an alert feature for supervisors which helps with keeping callback times in case of resource shortages.
Questionnaires
To manage individual calls, campaign scripts support administrators by ensuring a unified framework for communication or collecting information.
Take your business communication to the next level
The quality of communication affects the entire operation of your company:
we ensure solid foundations
System integration
Data sources from ERP/CRM systems can be integrated, on the basis of them we fine-tune the operation of the campaigns.
We ensure automated importation from external data sources: file, WebService, and database-based integration.
Bulk contact ooading, editing, and closure
Bulk contact export to network
Individual, real-time contact import, editing, and closure
