Customer retention
Contact center in the cloud
Customer service in the cloud, customer satisfaction through the roof: we provide the technological background to bring quality customer experience to the forefront.
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Toolkit for successful customer services
Avaya OneCloud
The cloud is more than just storage: it's a toolkit that provides comprehensive solutions for every customer service challenge. Anything can be accessed from the cloud.
More satisfied customers
Customer expectations are continuously growing, reach them through their most ideal channel: omnichannel communication for an outstanding customer experience.
More motivated agents
A well-prepared workforce is the foundation of customer satisfaction: automated workflows, knowledge-based call distribution, and complex analytics support your agents.
More flexible working
We give room for growth: providing a scalable solution with seamless system integration and remote work solutions.
Competitive advantage
We work together with market leader vendors with special partner certificates. Our experienced developer team and engineers realize any kind of customer request.
More satisfied customers:
High quality of experience
Customer expectations are high but with cloud technology, your company can exceed them. Reach them through their most ideal channel: webchat, email, voice and video calls, social media.
Every platform can be managed from one place, from the cloud: we provide a comprehensive omnichannel contact center experience to bring you closer to your customers.
More motivated agents: we ensure a quality sense of achievement
Our cloud-based solution can motivate the agents in three ways:
- Relieve them with automation workflows.
- We prepare them for inquiries: knowledge-based call distribution and a preview dialer that provides valuable information about customers before the call even begins.
- We make their performance measurable and traceable so that they can improve.
Automated telephony system: IVR
Relieve your agents: cutting-edge technology at the service of your customers.
Complex analytics and
quality assurance
Performance management with call and screen recording analysis, real-time insights.
Knowledge-based call distribution.
With the help of artificial intelligence, each customer inquiry can always be directed to the most prepared agent.
More effective customer service:
leave room for growth
With our innovative cloud-based contact center solution, you can gain a long-term competitive advantage, we prepare your company for the next level: seamless integration with existing systems, flexible scalability, and cost-effective collaboration both in the office and remotely
Unified communication.
All important customer information is available on a single agent interface in real time, providing insight into business contexts.
Remote work
Remote customer management: your colleagues can work efficiently and continuously regardless of their location, with impeccable quality.
Scalability
Flexible growth without hidden costs: no need for additional software solutions or hardware accessories - anything can be accessed from the cloud.
